The Way Undercover Filming Revealed a £28 Million Timeshare Scam

Authorities have called it as one of the largest deceptions of its type in the United Kingdom.

Altogether 14 individuals have been sentenced for their involvement in a £28 million scheme to swindle over 3,500 vacation property holders.

The affected individuals were desperate to get out of long-standing vacation property deals and sought out assistance.

Most were from 60 and 80. Over 500 of them parted with over £10,000, and one individual handed over over £80,000.

Those victimized were subjected to intense presentations continuing for six hours. They were out of money, holding worthless fake "rewards" and continued to be locked into expensive timeshare contracts they could no longer use.

The Firm Behind the Fraud

The company at the centre of the scheme was Sell My Timeshare (SMT). They took people's money to fund the directors' opulent standard of living of private schools, high-end properties and personal aircraft.

The man at the helm of the organization, the main defendant, was handed a 90-month jail time in January for fraudulent conspiracy.

On Friday, his spouse Nicola was among the last group to receive sentencing.

She was handed a two-year long suspended jail sentence at the judicial venue after pleading guilty to money laundering.

The outcome represents a long time coming and represents a huge win for the people who spoke out, the authorities and prosecutors.

The Way the Inquiry Was Initiated

I first heard about SMT was in the mid-2016. The position was in the reporting team of a media outlet, producing investigative shows.

A friend pointed out that his mother had inherited the rights of a timeshare apartment in a European resort and, after decades of vacations, had started seeking to terminate the contract.

It should be noted how widespread timeshares had grown with UK travelers in the 1980s and 1990s.

Holiday ownership allowed individuals to occupy the identical property annually, or swap their time slots with other owners who had units in alternative destinations. Roughly 600,000 holiday enthusiasts took up that option.

The first timeshare rush was accompanied by a lot of accounts about rip-off merchants mis-selling units. They were regularly featured on consumer TV programmes.

The typical holiday ownership agreement locked buyers for long periods.

In that period, those owners who had enjoyed their assigned property in the resort for a long time were ageing, and many were looking to wave goodbye to their vacation investments.

Some had health issues and found it difficult to access their apartments. Others just felt they'd got all they wanted from them. And some had died, in frequent situations passing on their family members to inherit the contracts - including their yearly fees and upkeep costs.

The Covert Probe Develops

And that's where the family member had ended up. She searched the web for options and came across the company, a business whose website claimed to release her from her deal.

Yet, having submitted funds and scheduled a consultation with them, her relatives had doubts.

Additional investigation revealed hundreds of people reporting they had handed over cash and received no benefit from the service. Actually, they had lost money. A lot of it.

The reporting group commenced probing what was occurring. It quickly became clear that there were some shady characters active in the timeshare resale sector.

One lawyer had hundreds of individual complaints waiting to sue the organization.

The team interviewed individuals who had used the firm and they all told the same story. They thought the firm would purchase their timeshare away from them but when they participated in a session (for which they submitted funds initially) they were advised there was no market for their property.

In place of that, they were pushed - actually coerced - to commit further cash investing in "the company's points system", associated with the business's umbrella group, Monster Travel.

What exactly these were was rather ambiguous. They sounded like a form of credit, offering discount travel and benefits and shopping deals.

And they were apparently "exchangeable with other owners, at a future date.

Committing funds up front now would produce an long-term benefit that would offset SMT's fees and result in the investor with a gain, liberated eventually from their pesky deal.

An unrealistic promise? Certainly, that proved correct.

A 'Deceptive Tactic'

Based on these descriptions were correct, this was a major deception.

It's what is called a "deceptive marketing."

Someone - specifically the organization - "attracts the client by advertising a defined offering and then state it cannot be provided, pushing the customer towards an alternative, lesser option.

That's illegal. Possessing all the accounts we had assembled, we made the case to discreetly video one of the organization's sessions.

This takes dedication, work, and strong justifications for why this is the exclusive approach to gather the information required to prove wrongdoing.

Armed with that permission, our small team organized a meeting with one of the organization's staff in the English town.

Acting as a ordinary individual aiming to assist his parent free from her timeshare contract|holiday ownership agreement

Kevin Schmidt
Kevin Schmidt

Lotte is een milieujournalist en zero waste expert uit Groningen, met een passie voor duurzaamheid en lokale initiatieven.